Privacy Policy

1. Introduction

WorkGena ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist service and website.

2. Information We Collect

We may collect the following types of information:

• Account Information: Business name, contact name, email address, phone number, and billing details when you sign up for our service.
• Call Data: Incoming call metadata (caller phone number, call duration, timestamps), call transcripts, and appointment booking details processed by our AI receptionist.
• Business Configuration: Staff names, service details, business hours, pricing, and FAQ content you provide to configure your AI receptionist.
• Usage Data: Dashboard access logs, feature usage patterns, and analytics data to improve our service.
• Website Data: Information collected through contact forms, cookies, and standard web analytics.

3. How We Use Your Information

• To provide, operate, and maintain our AI voice receptionist service
• To process and manage appointment bookings on your behalf
• To send SMS/WhatsApp notifications and booking confirmations to your customers
• To provide analytics, call logs, and dashboard features
• To improve our AI accuracy and service quality
• To communicate with you about your account, updates, and support
• To process billing and payments

4. Data Retention

Call logs and transcripts are retained for 90 days and automatically deleted thereafter. Account and billing information is retained for the duration of your subscription and as required by applicable laws. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our service integrates with third-party AI and communication providers (including OpenAI, Deepgram, LiveKit, and SMS providers) to deliver voice receptionist functionality. These providers process data in accordance with their own privacy policies and our data processing agreements with them.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, please contact us at contact@workgena.com.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@workgena.com
Phone: +91 76995-97895
Website: workgena.com

Data Controller & Registered Office:
WorkGena (Proprietor: Souvik Guria)
Mahishadal, Purba Medinipur
West Bengal — 721628, India