Features That Set Us Apart

Every feature is designed to make your business more efficient, your customers happier, and your revenue higher.

YOU'RE IN CONTROL

Choose How Much WorkGena Does

Keep your number, your staff, and your software. Pick a mode at signup and change it anytime from your dashboard — or turn it off completely. We don't replace your receptionist; we catch the calls you're missing.

Info Assistant

Answers questions only — hours, location, services, pricing, insurance. Never books. Your team keeps 100% of scheduling.

MOST POPULAR

Backup Receptionist

Answers only when your front desk can't — missed calls, lunch, after-hours, holidays. Books and confirms instantly, then texts you a summary of every call.

Full Receptionist

Answers every call and fully manages booking, cancellations, and rescheduling for you.

CORE FEATURE

24/7 Call Handling

Your AI receptionist never sleeps, never takes breaks, and never calls in sick. Every call is answered within seconds, day or night.

  • Answers calls instantly — no hold music, no wait times
  • Handles multiple calls simultaneously — no busy signals
  • Works weekends, holidays, and after hours
  • Automatic off-hours messaging when your business is closed

24/7

Always on. Always ready.

Smart Booking

Zero double bookings. Ever.

APPOINTMENT ENGINE

Smart Appointment Booking

The AI checks real-time availability, prevents conflicts, and books the perfect slot — all during a natural conversation.

  • Books, cancels, and reschedules appointments automatically
  • Real-time slot availability with conflict prevention
  • Knows staff schedules, working days, and specializations
  • Instant SMS confirmation to the customer
AI INTELLIGENCE

Intelligent Q&A

Answers customer questions accurately using your business knowledge. Pricing, hours, services, location — the AI knows it all.

  • 98% accuracy on customer queries
  • Trained on your specific business data
  • Handles 20+ intent types: pricing, hours, services, location, and more
  • No hallucination — only answers from verified knowledge

98%

Query accuracy rate

14 Languages

And growing

GLOBAL READY

Multi-Language Support

Your customers speak different languages. Your AI receptionist does too. Natural conversations in their preferred language.

  • 14 languages including English, Spanish, French, German, Hindi, Bengali, Tamil & more
  • Natural, human-like voice — not robotic
  • Configurable per business — choose your language
  • New languages added on request
ANALYTICS

Real-Time Dashboard

See every call, every booking, every conversation. Beautiful analytics that help you understand your business better.

  • Call history with detailed logs and transcripts
  • Appointment tracking — upcoming and completed
  • Peak hours, booking rates, and trend analysis
  • Mobile-responsive — check from anywhere

Live Dashboard

Calls · Bookings · Transcripts · Analytics

Safety First

Human escalation when it matters

SAFETY

Emergency Detection & Human Escalation

The AI instantly detects emergencies and routes the call to a real person. Safety is never automated away.

  • Detects urgent keywords and situations automatically
  • Routes emergency calls to designated staff instantly
  • Customizable escalation rules for your business
FLEXIBLE

Your Number, Your Way

Keep your existing business phone number or get a new dedicated AI number. Either way, setup is seamless.

  • Works with your current business phone number
  • Or get a dedicated AI receptionist number
  • No hardware changes — pure cloud solution
  • Available for phone numbers worldwide

Your Choice

Existing or new number

Plus Everything Else You'd Expect

Powerful capabilities included — no add-ons, no surprises.

Google Calendar Sync

Connect your Google Calendar — the AI reads your real availability and writes bookings straight in.

Instant Confirmation, No Double-Booking

Reserve a set of slots only the AI can book — instant confirmation on the call, zero clashes, no integration required.

New vs Returning Callers

Recognizes returning callers by number, greets them by name, and quotes the right new-patient vs follow-up fee.

Call Recording & Transcripts

Consent-based recording with full transcripts of every call — review or train your team anytime.

Call Transfer to Staff

When a caller needs a human, the AI transfers the call to the right person on your team.

CRM Webhook Integration

Every call and booking pushed to your CRM automatically via secure, signed webhooks.

Customer Directory

Every caller saved automatically — build a searchable customer list from your calls.

After-Hours & Holiday Handling

Knows your business hours and holidays — answers closed-hours calls and books for your next open day.

Secure & Compliant

Encrypted data, consent-based recording, HIPAA-ready & GDPR-compliant. Built for healthcare and regulated businesses.

See All Features in Action

Start your AI receptionist in 48 hours — or call our live demo line first.

Get Started